Money-Back Guarantee

Refund Policy

We stand behind our service with a 30-day money-back guarantee. If you're not satisfied, we'll refund your purchase.

Last updated: December 2024
support@chinesecharacterstory.com
30-Day Money-Back Guarantee

We're confident you'll love our Chinese character learning platform. If you're not completely satisfied within 30 days of your purchase, we'll provide a full refund.

No questions asked. No hassle. Just contact our support team and we'll process your refund within 3-5 business days.

Refund Eligibility

To be eligible for a refund, your request must meet the following criteria:

  • • Request submitted within 30 days of purchase
  • • Valid subscription or one-time purchase
  • • Account in good standing (no violations of Terms of Service)
  • • First-time purchase (refunds not available for renewals)

Note: Free trials and promotional offers are not eligible for refunds.

How to Request a Refund

Step 1: Contact Support

Reach out to our support team through one of these channels:

  • • Email: support@chinesecharacterstory.com
  • • Contact form on our website
  • • Live chat during business hours

Step 2: Provide Information

Include the following information in your request:

  • • Your account email address
  • • Order number or transaction ID
  • • Reason for refund (optional but helpful)
  • • Date of purchase

Step 3: Processing

Once we receive your request, we'll review it and process your refund within 3-5 business days. You'll receive a confirmation email when the refund is processed.

Refund Processing Time

Our Processing: 3-5 business days

Bank Processing: 5-10 business days (varies by bank)

Credit Card Processing: 3-7 business days

PayPal Processing: 1-3 business days

Note: The time it takes for the refund to appear in your account depends on your bank or payment processor. We process refunds immediately, but it may take additional time for your financial institution to reflect the change.

What Happens After a Refund

When your refund is processed:

  • • Your subscription will be cancelled immediately
  • • You'll lose access to premium features
  • • Your account will revert to free tier status
  • • You can continue using free features if desired
  • • Your learning progress will be preserved

Note: If you change your mind after receiving a refund, you can always purchase a new subscription at any time.

Exceptions and Limitations

Refunds may not be available in the following cases:

  • • Free Trials: No refunds for free trial periods
  • • Promotional Offers: Special pricing or promotional subscriptions
  • • Renewals: Automatic subscription renewals
  • • Enterprise Plans: Custom enterprise agreements
  • • Terms Violations: Accounts suspended for policy violations
  • • Gift Purchases: Gift subscriptions and vouchers

Enterprise Customers: Please refer to your specific contract terms for refund policies.

Partial Refunds

In some cases, we may offer partial refunds for the unused portion of your subscription:

  • • Annual Subscriptions: Pro-rated refund for unused months
  • • Technical Issues: If service was unavailable for extended periods
  • • Billing Errors: If you were charged incorrectly

Partial refunds are evaluated on a case-by-case basis and are not guaranteed.

Chargebacks and Disputes

We strongly encourage you to contact our support team before initiating a chargeback with your bank or credit card company.

Why? Chargebacks can result in:

  • • Additional fees for both parties
  • • Potential account suspension
  • • Delayed resolution
  • • Impact on your credit score

Our support team is here to help resolve any issues quickly and amicably.

Contact Information

For refund requests or questions about our refund policy:

Email: support@chinesecharacterstory.com

Subject Line: "Refund Request - [Your Email]"

Response Time: Within 24 hours during business days

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Note: Please include all relevant information in your initial request to expedite processing.

Questions About Refunds?

Our support team is here to help with any questions about our refund policy.