Privacy & Cookies

Cookie Policy

Learn about how we use cookies and similar technologies to improve your experience on our platform.

Last updated: December 2024
privacy@chinesecharacterstory.com
What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our site, and personalizing content.

We use cookies and similar technologies (such as web beacons, pixel tags, and local storage) to enhance your experience on Chinese Character Story.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions.

  • • Authentication and security
  • • Shopping cart functionality
  • • Language preferences
  • • Session management

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

  • • Page views and navigation patterns
  • • Feature usage statistics
  • • Performance monitoring
  • • User behavior analysis

Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

  • • User preferences and settings
  • • Learning progress tracking
  • • Customized content delivery
  • • Interface customization

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements.

  • • Advertising effectiveness
  • • Cross-site tracking
  • • Remarketing campaigns
  • • Social media integration
Specific Cookies We Use
Cookie NamePurposeDurationType
session_idMaintains your login sessionSessionEssential
user_preferencesStores your interface preferences1 yearFunctional
learning_progressTracks your learning progress2 yearsFunctional
_gaGoogle Analytics tracking2 yearsAnalytics
_fbpFacebook pixel tracking3 monthsMarketing
Third-Party Cookies

We may use third-party services that place cookies on your device. These services help us:

  • Google Analytics: Analyze website traffic and user behavior
  • Stripe: Process payments securely
  • Intercom: Provide customer support and chat
  • Facebook Pixel: Measure advertising effectiveness
  • Hotjar: Understand user experience through heatmaps

These third-party services have their own privacy policies and cookie practices. We recommend reviewing their policies for more information.

Managing Your Cookie Preferences

You have several options for managing cookies:

Browser Settings

You can control cookies through your browser settings:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Cookies and site data

Cookie Consent

When you first visit our site, you'll see a cookie consent banner that allows you to:

  • • Accept all cookies
  • • Accept only essential cookies
  • • Customize your preferences
  • • Learn more about our cookie policy

Opt-Out Tools

You can also use opt-out tools provided by third-party services:

Impact of Disabling Cookies

While you can disable cookies, doing so may affect your experience on our website:

  • Essential cookies: Disabling these may prevent the website from functioning properly
  • Functional cookies: You may lose personalized settings and preferences
  • Analytics cookies: We won't be able to improve our service based on usage data
  • Marketing cookies: You may see less relevant advertisements

We recommend keeping essential and functional cookies enabled for the best experience.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

When we make changes, we will update the "Last updated" date at the top of this policy and notify you through our website or email if the changes are significant.

We encourage you to review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions about our use of cookies, please contact us:

Email: privacy@chinesecharacterstory.com

Data Protection Officer: dpo@chinesecharacterstory.com

Address: Chinese Character Story, San Francisco, CA

For questions about third-party cookies, please refer to the respective privacy policies of those services.

Manage Your Cookie Preferences

Take control of your privacy by managing your cookie settings and preferences.