Find answers to common questions about our platform, features, and services. Can't find what you're looking for? Contact our support team.
Our AI-powered system analyzes each Chinese character by examining its structure, radicals, stroke order, pronunciation, and cultural significance. It provides comprehensive insights including etymology, usage examples, and learning tips to help you understand and remember each character better.
Free users get 5 character analyses per day, basic cultural information, learning progress tracking, and access to our character database. You can also save up to 10 favorite characters and view basic usage statistics.
Simply sign up for a free account, and you can immediately start analyzing Chinese characters. Enter any character in the analysis tool, and our AI will provide detailed insights about its meaning, pronunciation, and cultural context.
No, our platform is designed for learners at all levels, including complete beginners. All explanations are provided in English, and we include pronunciation guides using pinyin to help you learn how to say each character.
Free users get 5 analyses per day with basic features. Premium plans offer unlimited analyses, advanced cultural insights, personalized learning paths, priority support, and access to exclusive content and features.
Yes, you can cancel your subscription at any time through your account settings. You'll continue to have access to premium features until the end of your current billing period. No questions asked.
We offer a 30-day money-back guarantee for all paid subscriptions. If you're not satisfied with our service, contact our support team within 30 days of your purchase for a full refund.
No hidden fees. The price you see is the price you pay. We're transparent about all costs, and you can upgrade, downgrade, or cancel at any time without additional charges.
Free users can analyze 5 characters per day. Premium users have unlimited access to character analysis. We recommend focusing on quality over quantity - take time to understand each character thoroughly.
Yes! You can save characters to your favorites list for easy access later. Free users can save up to 10 characters, while premium users have unlimited storage for their favorite characters.
Currently, we focus on character meaning, pronunciation, and cultural context. We're working on adding stroke order animations and writing guides in future updates.
Yes, our platform tracks your learning progress including characters analyzed, favorites saved, and learning streaks. Premium users get detailed analytics and personalized learning recommendations.
Our platform works on all modern browsers including Chrome, Firefox, Safari, and Edge. We recommend using the latest version of your browser for the best experience.
Our platform is fully responsive and works great on mobile devices. We're currently developing native mobile apps for iOS and Android, which will be available soon.
You can reach our support team via email at support@chinesecharacterstory.com, through our contact form, or via live chat during business hours. Premium users get priority support.
We strive for accuracy, but if you find an error, please report it through our feedback system. Our team reviews all reports and continuously improves our analysis accuracy.
We use industry-standard encryption and security measures to protect your personal information. Your data is never sold to third parties, and we only use it to improve your learning experience.
We collect basic account information (email, name), usage data to improve our service, and learning progress to personalize your experience. We never collect sensitive personal information.
Yes, you can delete your account at any time through your account settings. This will permanently remove all your data from our systems. Please note that this action cannot be undone.
Yes, we use cookies to improve your experience, remember your preferences, and analyze site usage. You can control cookie settings through your browser preferences.
Yes, we offer custom enterprise solutions for schools, universities, and organizations. Contact our sales team for pricing and features tailored to your needs.
Absolutely! Many educators use our platform in their classrooms. We offer special pricing for educational institutions and can provide custom features for classroom use.
We offer API access for enterprise customers who want to integrate our character analysis into their own applications. Contact us for more information about API pricing and documentation.
Premium users can export their learning data, including analyzed characters, favorites, and progress reports. This is useful for tracking learning outcomes or transferring data to other systems.